Terms & Conditions

Bookings & Payment

  • All bookings are subject to availability.

  • A booking is not confirmed until a completed booking form and full payment have been received.

  • Seats are allocated on a first-paid, first-served basis.

  • Prices are quoted per person unless otherwise stated.

Pick-up & Departure

  • Passengers are asked to arrive at their selected pick-up location at least 10 minutes before the scheduled departure time.

  • Coaches will depart as scheduled and cannot be delayed for late arrivals.

  • Bussin' Along is not responsible for missed departures due to late arrival.

Tour Itinerary

  • While every effort is made to operate tours as advertised, itineraries, departure times, attractions, or venues may change due to weather, road conditions, operational requirements, or circumstances beyond our control.

  • If changes are necessary, a suitable alternative will be provided wherever possible.

Cancellations by Travellers

  • Cancellations must be made in writing via email or by contacting Bussin' Along.

  • Refunds may be available depending on the notice provided and any non-refundable costs already incurred.

  • Refund requests will be assessed in accordance with Australian Consumer Law.

Cancellations by Bussin' Along

  • Tours require minimum passenger numbers to operate.

  • If a tour is cancelled by Bussin' Along, passengers will be offered either:

    • a full refund, or

    • the opportunity to transfer their booking to another available tour.

Passenger Responsibilities

Passengers are responsible for:

  • Providing accurate booking information.

  • Advising us of any mobility, accessibility, or dietary requirements when booking.

  • Following all reasonable instructions provided by the driver or tour host.

  • Treating fellow passengers, staff, vehicles, and venues with courtesy and respect.

Bussin' Along reserves the right to refuse travel to any passenger whose behaviour places others at risk or significantly disrupts the enjoyment of the tour.

Health & Accessibility

We encourage passengers to advise us of any medical conditions, mobility requirements, or other circumstances that may affect their participation so we can assist where possible.

While we will always do our best to accommodate individual needs, some attractions or venues may have accessibility limitations beyond our control.

Personal Belongings

Passengers are responsible for their own personal belongings.

Bussin' Along accepts no responsibility for lost, stolen, or damaged items.

Photography

Photographs may occasionally be taken during tours for promotional purposes.

If you do not wish to appear in photographs, please let a member of our team know before or during the tour, and we will respect your preference.

Liability

Bussin' Along acts as the tour organiser and works with trusted transport providers and venues to deliver our tours.

While every reasonable care is taken to provide a safe and enjoyable experience, we are not liable for delays, disruptions, injury, loss, or damage resulting from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits any rights or guarantees available under Australian Consumer Law.